Frequently Asked COVID-19 Questions

Q:  I am a doctor or a medical provider needing PPE and testing supplies. How can I get them?

A:  Please contact the Healthcare Coalition Coordination Center at (205) 254-2550 Monday – Friday, 10 am to 2 pm for more information. Also see the CDC's Strategies for Optimizing the Supply of PPE.

Q:  My supervisor is forcing me to work in conditions less than 6 feet. What can I do?

A:  There is currently a statewide Public Health Order in place for Alabama that requires social distancing of 6 feet to be maintained at all times. If you have concerns about your work environment, please contact your human resources department.

Q:  What do I do if somebody is sick in my workplace and my supervisor will not do anything?

A:  If you have concerns about your work environment, please contact your human resources department. Remember to wash your hands frequently and maintain safe social distancing by staying at least 6 feet away from others.

Q:  How can I get my COVID-19 test results?

A:  For test results, contact your medical provider for further instruction. You may also contact the testing site where your appointment was made. We ask that you do not call the Jefferson County Department of Health for results.

Q:  What can I do, or who can I call to report a violation of the Order?

A:  If you believe that a business is violating the Public Health Order, you may contact a JCDH representative at (205) 930-1230 or (205) 930-1260, Monday – Friday, 8 am to 4:30 pm. We ask for your patience, as call wait times may be longer than usual.

Q:  What businesses are considered essential or non-essential? What businesses are open and closed?

A: There is currently a statewide Public Health Order in place for Alabama that requires non-essential businesses to close. Some scenarios and categories not listed will require using your best judgement based on social distancing and preventing the spread of COVID-19. To view the new Order of the State Health Officer click here.

JCDH Operations

Q:  What if I have an appointment scheduled at JCDH?

A:  Due to the outbreak of the Coronavirus, the Jefferson County Department of Health has changed the way services are offered to ensure your safety. To support social distancing recommendations, we are postponing all non-urgent appointments. If you have a previously scheduled appointment, please do not go to the clinic for that appointment without calling at least 24 hours before the scheduled appointment. We are now offering Telemedicine services by phone or video. Medical treatment and WIC services may be provided over the phone to prevent large groups of patients in the waiting areas and allow continued access to medical services for our patients. If you are sick and need to see a provider, please call (205) 588-5234.

Q:  How can I get my WIC benefits?

A:  WIC services may be provided over the phone to prevent large groups of patients in the waiting areas and to allow continued access to medical services for our patients. The JCDH Mobile WIC unit will be available Monday – Friday, 1 pm to 4 pm, in the parking lot of the Guy M. Tate location (1400 Sixth Avenue South, Birmingham, AL 35233). Patients need to call (205) 558-2144 to schedule an appointment to pick up special formulas, lost cards, and breastfeeding supplies.

Q:  Can I still obtain a vital record?

A:  The Vital Records department is operating as normal. You may attain a vital record Monday – Friday at the Guy M. Tate location. Be sure to provide an accepted form of identification.

Q:  Can I still attend Foodhandler’s classes?

A:  Out of an abundance of caution, the JCDH Foodhandler’s Class has been cancelled until further notice.